MoneyGram services restored, but questions about cyber incident remain

Financial payments giant MoneyGram has restored its website and several of its services after widespread outages that limited the ability of millions of people to send money to families around the world.

In a social media message Thursday morning, the company said its website and app are now live and available.

“Customers can send and receive money through both our digital platforms and our partner agencies. We continue to work diligently to process pending transactions,” they said.

The announcement came after MoneyGram said on Wednesday that it was making progress in the recovery process, with several partners now “available to send and receive money, including executing pending transactions.”

Since last Friday, users around the world have been outraged by service outages that MoneyGram said were caused by a “cybersecurity issue.”

MoneyGram did not respond to questions about the nature of the problem it is dealing with. In its initial statement, it said the incident forced the company to “take systems offline” and seek help from law enforcement.

MoneyGram processes over $200 billion in transactions each year in over 200 countries and territories – and plays a particularly important role in remittances to developing countries.

Several governments in the Caribbean countries and more released statements warning their citizens that MoneyGram's local partners had also been impacted by the incident.

As of Thursday morning, no hacker group has claimed responsibility for the incident.

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