Xfinity Internet Outages Impact Charleston Area Customers | Business

Thousands of Xfinity Internet customers in Charleston and beyond were without service on the evening of October 1st.

The outage occurred just as the MLB playoffs began and the vice presidential candidates were set to face off in their only nationally televised debate.

According to a local outage map on the Xfinity website, more than 4,000 downtown Charleston residents were without service, along with thousands more in James Island, Mount Pleasant, North Charleston and West Ashley.

Network damage is cited as the main reason for most outages.

It remains unclear how many local customers do not have Comcast Internet service and how long they will be without Internet service.

Xfinity told some local customers that their service would be restored at 4:50 a.m. Oct. 2. Subsequent messages included earlier and later times.

According to downdetector.com, nationwide user reports of problems with Xfinity service increased starting around 5:10 p.m. on October 1st. These reports increase shortly after 8 p.m. before falling again.

In addition to Charleston, major outages were reported in cities such as Miami, Chicago, Detroit, New York and Boston, as well as on the West Coast in San Francisco and Seattle, according to downdetector.com. Outages were first reported on the West Coast on Monday morning, NBC Bay Area reported.

Xfinity News on social media did not mention any issues outside of areas hard hit by Hurricane Helene.