Bank of America is down: Users report their accounts are showing empty balances during a widespread outage

Thousands of Bank of America customers reported problems accessing their bank accounts Wednesday afternoon as the financial institution faced a widespread outage.

On social media, customers said they were unable to view their account balances. Those who were able to view their account said they were accused of having an alarming $0 balance.

Many encountered a “connection error” message when trying to log in to the app. The message stated, “Your request could not be completed” and asked the user to “try again later.”

As of 1:15 p.m. ET, nearly 20,000 customers said they were experiencing problems, according to Downdetector. This number began to decline throughout the afternoon but rose again around 2:45 p.m. ET.

It is unclear what exactly caused the outage. The Independent has asked Bank of America for more information about the incident.

Customers who experienced the outage flocked to social media platforms like X and Reddit to confirm that they were experiencing a similar issue.

Many reported having difficulty reaching Bank of America customer service.

Bank of America experienced an outage over the summer when CrowdStrike, the global cybersecurity company, experienced a massive crash due to a faulty update.

This is breaking news, more to come…