Press a button, get a human

Good things are happening! Customer service calls are becoming less annoying, a federal judge is rejecting pipeline gas, Massachusetts millionaires are paying up, and customers are fighting back against greed inflation.

Don't rely on chatbots

The Consumer Financial Protection Bureau will issue new rules about how banks and financial institutions can use chatbots and artificial intelligence programs, which can be time-consuming and burdensome, to prevent customers from obtaining refunds or canceling unwanted services, with the aim of Profit maximizationThe agency will also require banks to allow their customers to contact a human at the touch of a button to avoid “dead loops” in which a caller is trapped in a maze of menu options and automated recordings.