Texas ends TxTag to switch to new toll service

AUSTIN, Texas – Texas will officially transfer its toll collection services to another agency.

Following reports that the Texas Department of Transportation was exploring ways to improve efficiency and customer service, the agency has begun notifying TxTag customers of the impending relocation.

In an email obtained by KVUE, TxDOT said the Harris County Toll Road Authority will handle collection, billing and customer service for TxTag customers. The HCTRA has managed tolls in the Houston area for 40 years.

TxDOT encourages users to log into their account before October 15, 2024 to confirm their correct contact and vehicle information and payment methods.

Only active accounts in good standing will be transferred to the HCTRA. TxDOT said TxTag users can continue to use their toll tags as intended in Texas, Oklahoma and Kansas.

If you don't have a TxTag but still receive bills in the mail, you can sign up for the service before the October 15 deadline.

TxTag accounts with no activity in the last 12 months are inactive and cannot be transferred. Those wishing to be transferred to HCTRA must contact TxTag customer service before October 15th.

In the meantime, those with unpaid balances could face “escalation measures” if they didn't pay before the switch. If you decide to close your account but still have funds on it, you will be refunded any remaining balance.

TxDOT said that after the change, customers will manage everything through the HCTRA website. You can also visit Houston-area EZ TAG stores, Walmart and HEB to manage your account after the change.

Meanwhile, TxDOT stated that it will continue to own and operate the current toll roads and facilities while the Texas Transportation Commission sets the rates for the roads owned by TxDOT. Fortunately, according to TxDOT, the toll rate will not be affected.

According to TxDOT, HCTRA will assume TTEC Government Solutions' toll road functions. Their contract runs through February 28, 2025, but HCTRA can take over once an agreement is reached.

TxDOT also confirmed that the Texas Department of Transportation has yet to approve the change, although customers have been informed of the process and deadline. TxDOT may still halt all transition activities until a “toll service agreement” is signed.