The UK data regulator confirms it is investigating a data breach against MoneyGram

Britain's data protection regulator has confirmed it is investigating MoneyGram after receiving a report of a data breach by the US-based money transfer giant.

Britain's Information Commissioner's Office, which requires organizations to report data breaches within 72 hours of the incident being discovered, confirmed to TechCrunch on Friday that the regulator had received a report from MoneyGram following a cybersecurity incident at the company.

“We have received a report from MoneyGram and will investigate,” ICO spokeswoman Lucy Milburn told TechCrunch.

The extent of a potential data breach at MoneyGram remains unknown. MoneyGram, the world's second largest money transfer provider, serves over 50 million people in more than 200 countries and territories each year.

MoneyGram has remained largely silent about the cybersecurity incident except for a handful of updates posted to its X account.

The company's website, now back up after nearly a week offline, makes no mention of the cybersecurity incident, and MoneyGram has not responded to TechCrunch's multiple requests for comment.

MoneyGram first confirmed the cybersecurity incident on Monday after three days of operational disruption, saying it had “identified a cybersecurity issue affecting some of our businesses.” [sic] Systems” and had taken some systems offline to contain the incident.

The outage left both the company's website and app offline, meaning customers were unable to pay in person or online. The outage also affected MoneyGram partners, including the Bank of Jamaica and the British Post Office.

The latest update from MoneyGram, posted on X on Thursdaysays that customers can now “send and receive money across both our digital platforms and our agent partners,” but adds that the company is still working to process pending transactions.

The company says its app is now live and available. When TechCrunch checked on Friday, the MoneyGram app remained offline.